Privacy Policy

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The data controller is Coventry and Warwickshire Growth Hub (referred to in this policy as “we” or “us”).
We are committed to using best practice and being open and transparent with how we collect, use and protect your personal data. 

This privacy and cookie policy:

  • provides you with details about the personal data that we collect from you when you use our website
  • explains how and why we collect and use your personal data
  • explains when and why we share personal data with other organisations
  • explains how long we hold your personal information 
  • explains the rights and choices you have when it comes to your personal data

This Policy applies to you if you use our website or online applications, if you contact us or we contact you or if you use our services.  

Our Websites or online applications contain links to other websites operated by other organisations.  These organisations may have their own privacy and cookie policies and we do not accept responsibility or liability for these websites or online applications.

 

When you use our Websites or Online Applications you may provide us with:

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title
  • Your account login details, such as your username and the password that you have chosen

Where this is the case, the legal basis for our processing your information is the performance of a contract with you in answering your queries, delivering the service or processing your order.

When you interact with us online, browse our Websites or use our applications, we may collect:

  • Information about your online browsing behaviour on our websites and applications and information about when you click on one of our adverts (including those shown on other organisations’ websites)
  • Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

Where this is the case, the legal basis for our processing of your information is our legitimate interest in improving our services, the performance of our website, improve our service and informing our marketing strategy.

When you contact us or we contact you or you take part in online or social media promotions, competitions, surveys or questionnaires about our Services, we may collect:

  • Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media
  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
  • Your feedback and contributions to customer surveys and questionnaires

Where this is the case, the legal basis for processing your data is performance of a contract with you and our legitimate interest to improve our services and the performance of our website, improve our service and inform our marketing strategy.

 

Personal data we collect when you use our websites or online applications or our services

We may also use personal data from other sources, such as our Partners. For example, this other personal data helps us to:

  • review and improve the accuracy of the data we hold; and
  • improve and measure the effectiveness of our marketing communications, including online advertising

 

How and why we use your personal data

To deliver our services to you

To manage any accounts you hold with us including your login details, account history or information you send to us through our  contact forms (including enquiry forms, job opportunities, contact forms or registration forms)

To process enquiries, services, orders and refunds

We need to process your personal data so that we can provide you with services and help you with enquiries.

To deliver and improve our website, online applications, communications, systems and processes

  • To deliver and improve our Websites and online applications: We use cookies and similar technologies on our Websites and online applications to improve your customer experience. For more information see the cookies and similar technologies section.
  • To develop and improve our services, product range, website, online applications and the way we communicate with you
  • To detect and prevent fraud and cyber crime: In order to provide as safe a service as possible we monitor how our websites and online applications are used to detect and prevent fraud, other crimes and the misuse of services.

To provide you with relevant marketing communications relating to our products and services, and those of our partners

We may send you relevant updates and offers about our products and services by email or direct mail but only if you have previously agreed to receive this type of communication from us.

Mailchimp is a data processor and uses standard contract clauses as a data transfer mechanism for the transfer of personal data from the UK to the US and other countries. Data processing addendum.

You may see online adverts in social media channels or through customised online marketing as a result of showing interest in our products and services. See the Cookie Policy section for more information.

  • Online advertising may be displayed on our websites and on other organisations’ websites and online media channels. We may measure how well our marketing communications perform in order to ensure we send you relevant information. 
  • We will ask you to provide us with your preferences to help us send you information that relates to your interests.
  • You can update your preferences or unsubscribe from email and direct mail updates via links in emails we send you or by contacting us and requesting that your preferences are changed.

To contact and interact with you

  • To contact you about our Services, by phone, email or post or by responding to social media posts that you have directed at us.
  • To invite you to take part in and manage customer surveys, questionnaires and other types of feedback

 

How do we share your data?

Sharing personal data with our partner companies:

We may share your data with our partners in order to better deliver our services to you.  E.g. If you make an enquiry to our organisation and the service is better supplied by one of our partner organisations we will pass on your details to them so they can fully support you with the service you require.

We only share data to enable our partners to provide you with a better service or to ensure your enquiry is processed efficiently

Sharing personal data with our suppliers:

In order to deliver our services to you we work with carefully selected suppliers e.g. online marketing providers, technology and software providers and payment processors.

When we share personal data our suppliers we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

In some instances this may include working with online marketing providers who place advertising for our services or products on social media channels and other websites and online platforms

Sharing data with any organisations other than our partners or suppliers

We do not share your data with any organisations other than our partners or suppliers unless:

  • We are legally required to do so
  • We are required to do so in order to protect ourselves against fraud
  • We sell our business or any part of our business to another company or organisation who then have the right to use your information in the same way as we have outlined in this privacy policy

 

How we protect your personal data

We take our responsibility for your personal information very seriously. Below are some of the measures we take to keep your data safe:

  • We use safeguards such as data encryption when we transfer your data through our website and online applications using SSL (you see this as a padlock in your web browser and “https” in the website address.
  • We may occasionally ask for proof of identity before we share your personal data with you.
  • We require our suppliers to uphold data protection regulations and have appropriate systems and practices in place to safeguard your information.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

 

How long do we keep your personal information?

The length of time we keep your information will depend on what type of information you have provided and for what purpose. Once your information is no longer required (see below for specific details) we will either delete or anonymise your information (remove all personal identifiable information keeping only information needed for statistical purposes). If it is not possible to delete your data (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Your account information:

If you have an account with us we will keep your information until you delete your account. Any data which is required for statistical analysis and reporting will be anonymised.

E-commerce information:

If you have made a purchase through our website we will keep information regarding your order in line with legal requirements regarding the keeping of company records for accounting purposes. This is currently for 6 years.

Enquiries and form submissions through our website:

If you have made an enquiry, sent us your information or applied for a vacancy through our website or online application we will keep your information on our website server for up to 12 months after which it will be deleted.

 

Cookies and similar technologies

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and online applications and to provide you with relevant online advertising. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

How we use Cookies

Cookies are small data files that allow a website to collect and store data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and online applications, and we use them to improve your experience.  

If you choose to disable Cookies when using our website or online application you may find that the site does not work as well as it is designed to for example you may not be able to login or checkout.

To help our websites and online applications work well for you

Cookies allow us to remember your preferences and whether you have visited our website, seen a notification or added an item to your shopping basket.

To improve how our Websites and online applications work

Cookies can help us identify whether our site is working as it is supposed to or if you receive an error message whilst you are using the site.

These types of cookies collect anonymous aggregated data demonstrates how well our website is performing.  E.g. we may collect data on how long visitors stay on our website and how many pages they visit whilst browsing.

Relevant online advertising about our products or on our website

We may use Cookies to help us show you relevant online advertising either on our website or on other organisations’ websites.  These types of Cookies can collect information about the website you visited before coming to our site, your IP address and the type of products or services you have been looking at online.

Where we have advertised on another organisations’ website you will see the AdChoices icon and you can click on this icon for guidance on how to control your online advertising preferences.

Tracking the performance of our online marketing activity

These Cookies may tell us how many times you have seen an advert or visited our website before getting in contact with us and can capture information such as your IP address, your search terms and what website you came from before you visited our website. 

Most of the data collected is anonymised and aggregated as statistical information about how well our advertising and website is performing.

We may also use Cookies to tell us whether or not you have opened an email we have sent you from our email marketing software.

What can you do to control or manage what Cookies are used?

You can control the cookies on your device through your browser settings choosing to accept or reject new Cookies or delete existing Cookies.  You can also manage whether or not you are notified when a website places Cookies on your device.

For more information about Cookies, how to manage them, reject them or delete them visit the All About Cookies website

 

Your rights and contacting us

You have the right to contact us and request full details of the personal information we have about you. We encourage you to keep your account information with us accurate and up to date and manage your preferences through the options provided when you are using our services.

If you believe your data is inaccurate or out of date you can contact us and request that it is updated. You can contact us and request that we restrict how we use you data or request that we delete your data. You can also contact us to object to us using your personal data.

If you would like a copy of the information we hold about you please write to:

Data Protection Officer Coventry & Warwickshire Growth HubEnterprise Centre

Coventry University Technology Park
Coventry
CV1 2TT

Or email dataprotectionofficer@cwgrowthhub.co.uk

Or call 0300 060 3747

We will respond within 30 days.

If you wish to make a complaint about how we have handled your data you can also contact our Data Protection Officer at the address above who will investigate your complaint.

If this does not resolve your issue you can complain to the Information Commissioner’s Office (ICO). In keeping with GDPR requirements we will review and update this policy every 12 months.

 

The Growth Hub’s parent company, Coventry & Warwickshire Local Enterprise Partnership, closed on Friday 31st March

The Growth Hub’s services remain unchanged and we are now a stand-alone organisation, known as CW Growth Hub. We remain committed to helping Coventry and Warwickshire’s SMEs, providing high quality business support and advice. To keep up to date with all the latest news from the Growth Hub and our partners please sign up to our newsletter

Client testimonials

Without the Growth Hubs help and assistance, we would never have been able to increase our sales & output and also grow our local business. With this help in purchasing new equipment we have expanded our operations and gained a new and increased customer base.

Nuneaton Roof Truss,

Over the past few years, Armstrongs has built up a fantastic relationship with Gary Thyeson from the Growth Hub. His advice on grants and funding has been really valuable to both Armstrongs and some of our clients. His knowledge of local business support has been helpful in signposting us to relevant support agencies as required. We look forward to working with Laura Delahunty moving forwards.

Armstrongs Accountancy LTD,

In the short time since first engaging with the Warwickshire Growth Hub we feel that Laura has understood our vision and has been so very supportive in linking us to the specialist teams who are now supporting us with training, finance and recruitment. A great service that every growing organisation should connect with

MES Systems Limited,

I have had an excellent experience working with Laura from the Growth Hub, from day one, she was taking detailed attention to my concerns and ideas. She was able to put me in contact with different organisations and people to find out answers to my questions and help me to solve some inquiries I was having. I feel this support definitely had a positive impact in my plans. 

 

PALACIOS LTD,

It’s been a fantastic inaugural eight months for the TalentTech Recruitment team and, although the reality of setting up and running a company can be a somewhat daunting experience, we have been extremely grateful for the superb help, advice and guidance given to us along our journey by Gavin Barnett and the team at CW Growth Hub. Gavin’s introductions to both Warwick & Coventry Universities and his wider business network have been absolutely invaluable.

TalentTech Recruitment LTD,

For many individuals out there, it is very hard to figure out ways and know which direction to go when it comes to setting up a business. The challenges of taking your idea and bringing it to life and not knowing where to go and who to speak to for advice. it can get very frustrating..

King of Saffron LTD,

This grant [which we received with the help of the Growth Hub and Coventry City Council] will really help us get on track for business growth and succeed with our vision. Personally, I would also like to thank the team for supporting me through the grant application process. You have been very approachable and attentive throughout.

Exeter Analytical (UK) Limited,

Thank you for the comprehensive and professional guidance

Burbidge & Son Ltd,

Over the years since the Growth Hub was set up we have habitually gone to our Account Manager as a one-stop shop for all business-related information.  It has been a really convenient way of finding suppliers, advisors and, on one occasion, we even asked for assistance with finding customers.  We are invited to a wide range of business events including business development workshops, Brexit roundtable discussions, seminars on various topics and have also been asked to speak at some events.  When we have needed additional information, for example, finding finance sources or help with selecti

Marchantcain Design Limited,

Thanks to CW Growth hub getting us access to grant funding we have been able to invest in the latest computer monitoring system, which will enable us to compete with the national companies within our industry.

Comrie Leisure Limited,

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Part of the Government-supported growth hub network