Tuesday, 27 August, 2019 - 09:00 to Friday, 30 August, 2019 - 16:00
Free Customer Service Training
Organiser
Whether your goal is to build a more positive face-to-face customer experience or enhance satisfaction, our FREE customer service excellence training can be adapted to the needs of your employees.
Employees will learn:
- How to create a professional first impression
- To manage and develop customer relationships
- How customer service impacts on the success of the organisation
- Techniques on how to respond to complaints and problems
- Audience appropriate communication
- Legislation used in customer service
Employer Benefits:
- Positive customer experience
- Reduction in customer complaints and escalation to management
- A confident, responsive and customer focussed workforce
Course Dates:
- Tuesday 27th August from 9am - 4pm
- Friday 30th August from 9am - 4pm
Course Location:
- Pet-Xi Skills Hub, 98 Abbey Street, Nuneaton, CV11 5BX
How to Book Your Free Course:
- Call Gavin on 07880 380 098 or email on: gtoole@pet-xi.co.uk
Request your place
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